Questions, answered
Everything you might want to know about our care, our caregivers, and how to get started.
Non-skilled (non-medical) home care focuses on everyday assistance — companionship, light housekeeping, meal prep, errands, and medication reminders — rather than medical or nursing procedures. We help with the daily living that keeps life comfortable and independent.
Every caregiver completes a thorough background check, reference verification, and screening process. We then match caregivers based on personality, needs, and preferences so the relationship feels natural and comfortable from the start.
Yes — it's one of our specialties. We provide patient-centered care that promotes safety, familiarity, and emotional comfort for clients experiencing memory loss, cognitive changes, and behavioral challenges. Our caregivers are trained to offer calm, consistent, and understanding support.
Yes. Our team is military-friendly and honors the values of respect, service, and dignity for veterans and their families. We're proud to care for those who served.
We have extensive experience caring for individuals across private residences, assisted living communities, independent living settings, and transitional care situations.
Yes. We offer flexible hourly, recurring, and drop-in visits, and we offer 24/7 personalized home care. We'll work with you to build a schedule that fits your life and your loved one's routine.
No. Hand N Hand provides non-skilled, non-medical care and concierge services. We do not administer medications, perform nursing tasks, or replace skilled medical providers — but we're glad to coordinate with them.
Drop-in services are available from a 2-hour minimum. They're a gentle safety net for quick check-ins, a shared moment, or a short task — ideal for families wanting peace of mind between longer visits.
We're based in Jacksonville, FL (32210) and serve the greater Jacksonville area and surrounding communities. Contact us with your zip code and we'll confirm whether we cover your neighborhood.
After a free assessment and a personalized service plan, care can often begin within a few days. For urgent situations, we'll do everything we can to start sooner — just let us know your timeline.
That's exactly why we build individualized plans. As needs shift, we adjust the schedule, the kind of support, or the caregiver — with regular check-ins so the plan grows with you.
Absolutely. Respite care is one of our core services. We provide trustworthy, consistent coverage so family caregivers can rest, recharge, and tend to their own lives with peace of mind.
We're happy to talk it through
No question is too small. Reach out and we'll walk through it together.
Consent to Calls & Texts
Required for every client
By providing your information below, you authorize Hand N Hand Senior Concierge Care to contact you by phone and SMS/text message regarding your care services, scheduling, and updates. Message and data rates may apply. Consent is not a condition of service. See our Terms & Communications Consent for full details and our SMS terms.