Terms, SMS Terms & Privacy Policy

These Terms & Conditions govern your use of the services provided by Hand N Hand Healthcare Services LLC, doing business as Hand N Hand Senior Concierge Care ("Hand N Hand," "we," "us," or "our"). By requesting services, scheduling a visit, or providing your contact information, you agree to these terms.

Hand N Hand provides non-skilled, non-medical home care and senior concierge services, including homemaker and companion care, respite for family caregivers, meal preparation, grocery shopping, errands, medication reminders, light housekeeping, laundry, transportation assistance, and flexible hourly, recurring, and drop-in visits.

We do not provide skilled nursing, medical care, or medication administration. The information and reminders we offer are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider with medical questions.

Service plans are individualized based on a free assessment. Scheduling is subject to caregiver availability and our service area. Drop-in services are available from a two-hour minimum. Pricing, hours, and availability may change without notice.

You may cancel or modify scheduled services by contacting us directly. We are not liable for indirect, incidental, or consequential damages arising from the use of our non-skilled services, except to the extent required by applicable law.

By providing your phone number and checking the opt-in box, you expressly consent to receive recurring SMS/text messages and automated calls from Hand N Hand Senior Concierge Care at the telephone number you provided. Messages may include appointment reminders, scheduling confirmations, care updates, and service-related notices.

Consent is not a condition of any purchase or service. Message and data rates may apply. You are responsible for any message charges from your mobile carrier.

You may opt out of text messages at any time by replying STOP to any message. You may opt out of calls by contacting us directly. After opting out, you may receive one final confirmation message. Standard message rates apply to any final confirmation.

We will not sell or rent your mobile information to third parties. We do not share your opt-in information with third parties for marketing purposes.

You are responsible for notifying us if your phone number changes. Please contact us to update your number. We are not responsible for messages sent to a number you no longer own or have not updated.

Mobile carriers do not guarantee message delivery. We are not liable for delayed or undelivered messages, carrier errors, or technical issues beyond our control.

Hand N Hand Senior Concierge Care respects your privacy. We collect the personal and contact information you provide — such as your name, phone number, email, address, and care needs — solely to provide, coordinate, and improve your care services and to communicate with you about scheduling and updates.

We do not sell, rent, or share your personal information for marketing purposes. We may share information as required to deliver care, with your consent, or as required by law.

Information you submit through forms on this website may be transmitted to our customer relationship management system so we can respond to your request and record your consent.

You may request access to, correction of, or deletion of your personal information by contacting us directly using the information below. We will respond within a reasonable timeframe as required by applicable law.